1. Returns

Our policy lasts 14 days. If 14 days have gone by since you received your order, unfortunately, we can't offer you a refund or exchange. To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging. Non-returnable items:

- Gift cards

- Discounted(on sales) items

To complete your return we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. We will provide you with all information on your email. There are certain situations where only partial refunds are granted (if applicable).

Any item not in its original condition is damaged or missing parts for reasons not due to our mistake.

Any item that is returned more than 14 days after delivery. If you have returned the Goods to us because they are faulty or mis-described, we will refund the price of the Goods in full. However please note we cannot accept liability for an item as faulty until it has been returned to us and we have had an opportunity to inspect it and confirm that it is faulty.

2. Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If the request if approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

3. Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at customer.service@nerses.world .

4. Return shipping

Please contact us at customer.service@nerses.world before shipping and we will provide you with step-be-step instruction to make the the process more effective. 

To return your product, you should mail your product to: Ukraine, 76018, Ivano-Frankivsk, A. Melnyka street, 10, block 7, NERSES.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

5. Refund

- Please note: we are not responsible for any duty/import/taxes/customs/etc charges you may incur. NERSES cannot accept responsibility for Goods not received and signature is required as a proof of confirmation receipt. We recommend you keep your tracking number until your refund has been processed.

 - We will refund you on the original method of payment. If you used a gift card to pay for the Goods, we will refund you by way of a gift card. If you made the payment using part gift card and part credit/debit card or PayPal, the gift card element will be refunded first.

- All return postage costs are your responsibility.

- Your delivery costs will be refunded in the following circumstances:

If you cancel your order before dispatch.

If we cancel your order due to stock availability or because the product is faulty on dispatch.

Please note:

we do not offer a free delivery or returns services for international or inland orders.

6. HANDLING AND CONDITIONS OF RETURNED GOODS 

Please take reasonable care when opening original packaging and where possible ensure it is returned along with the Goods.

All Goods should be inspected and tried on with reasonable care being exercised.

Items should be returned unused and in a resalable condition with all garment tags and care labels still attached. If returned items do not match the items included in the original order or are damaged or soiled we reserve the right not to accept them and may send them back to you and/or refuse a refund.

Where protective casings, protective boxes, dust bags and leather tags are provided with the Goods these must be returned along with the Goods. 

In the interests of hygiene we will not be able to accept returns of underwear and swimwear unless the hygiene seals are intact. These Goods should not be tried on and must be inspected in their packaging.

For handbag returns: when examining it please be mindful not to scratch or mark the product. For returns please wrap your handbag carefully in the original dust bag to prevent any damage during shipping.