Please, note that Nerses is a slow fashion brand and we keep low stock in order not to overuse the resources. We take 1-3 business days to dispatch your order on the days of higher demand, but usually we send the orders out the same day/next business day we receive them

Once the order is dispatched, you will receive a shipping confirmation email with your tracking number. If you haven't received the email, please check your spam. If the letter is nowhere to be found we're always happy to help customer.service@nerses.world

Please note that delivery is only available on business days (Monday-Friday, excluding holidays).

Your confirmation email will include an estimated shipment date(s):

• Express Shipping: Currently DHL is unavailable in our country. We are working hard to find a way to deliver faster. Meanwhile, we suggest only Standard Shipping option (14-21 business days). Sorry for inconvenience.
• Standard Shipping: 14-21 business days based on date when the order was placed.

How can I track my order?

Express Shipping

• Go to DHL website.
• Paste your tracking number from the "Shipping Information" email you got from customer.service@nerses.world 
• If you haven't received the email, please check your spam. If the letter is nowhere to be found we're always happy to help customer.service@nerses.world
• Press the "Track" button.

Standart Shipping

Go to Nova Poshta Global website.

• Paste your tracking number from the "Shipping Information" email you got from customer.service@nerses.world. 
• If you haven't received the email, please check your spam. If the letter is nowhere to be found we're always happy to help customer.service@nerses.world
• Press the "Track" button.

Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout.

Please note: although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

We are not responsible for any duty/import/taxes/customs/etc charges you may incur.

PAYMENT

Payment is made instantly, at any time of day or night on our site www.nerses.world. The payment amount is debited in the currency of your bank card at the current exchange rate. Please note that the online store does not receive or store your card details.

You pay the purchase price, please note that depending on the type of transaction, a bank fee of 0.5% to 1% is charged.

If you have not been able to technically pay or place your order, please email us customer.service@nerses.world and we will resolve your issue promptly.